Privacy Policy

This Privacy Policy explains how personal information is collected, processed, and protected during the use of the boho-ca.casino website and related casino services. It applies to all users including players and visitors who access boho-ca.casino as of January 1, 2025. Protection of your privacy and compliance with applicable Canadian laws and international standards is paramount.

Who We Are

OBSERVE: boho-ca.casino is operated by Hollycorn N.V., duly registered and licensed to provide online gambling services.
EXPAND: Integration of corporate, registration, and contact information ensures legal clarity and accountability.
REFLECT: All privacy and data protection requests are managed transparently by designated responsible personnel.

Operator: Hollycorn N.V.
Legal Address: Scharlooweg 39, Willemstad, Curaçao
Company Registration Number: 144359
Gaming License: OGL/2023/176/0095 (Curaçao Gaming Control Board, valid until 2025)
Contact (Data Protection): [email protected], Subject: "Data Protection Inquiry"

Regional Compliance Note: All references to "bohocasino" in this document explicitly relate to its operations on the "boho-ca.casino" domain for Canadian users and compliance purposes in accordance with CA law.

What Personal Data We Collect

OBSERVE: For safe and legal operation, bohocasino via boho-ca.casino gathers a range of user data.
EXPAND: Categories include identification, technical, financial, behavioral, and tracking information.
REFLECT: Only information required for the provision of regulated gambling services is collected, processed, and retained.

Personal Data: Full name, date of birth, email address, phone number, residential address, identification documents (for KYC/AML compliance)
Technical Data: IP address, device information, operating system, browser type, access logs, and session data
Payment Data: Payment card/bank details, transaction identifiers, withdrawal/deposit amounts (collected and processed by authorized payment partners where required)
Behavioral Data: Betting and gaming history, site interactions, preferences, bonus usage, communications with boho-ca.casino support
Tracking Technologies: Cookies, web beacons, local storage, and similar technologies (see Cookies & Tracking Technologies section)

Explicit consent and legitimate business need under CA and international regulation guides the collection of each type of personal data.

Legal Basis for Processing

OBSERVE: Canadian privacy law and industry regulations dictate the necessity of lawful bases for all data processing activities.
EXPAND: Identification and explanation of each specific processing basis strengthens legal clarity and user confidence.
REFLECT: All data processed by boho-ca.casino is supported by at least one valid legal ground.

User Consent: Personal data may be processed where you have provided express consent (e.g., for marketing emails or optional services). Consent can be withdrawn at any time via the user panel or by contacting [email protected].
Contract Performance: Processing is necessary for the establishment, administration, and execution of your user account and related casino services under Terms of Service (including payments, account verification, and customer support).
Legal Obligations: Compliance with applicable laws, including KYC ("Know Your Customer"), AML ("Anti-Money Laundering"), tax, and regulatory reporting, as mandated by Curaçao and Canadian authorities.
Legitimate Interests: Processing for purposes such as fraud prevention, service improvement, analytics, dispute resolution, or security, provided such interests do not override user rights and freedoms.

Protective Clause: Where specific data processing is required by law or necessary for service provision, refusal to provide data may result in limited or denied access to certain casino services.

Purpose of Processing

OBSERVE: Data use purposes must be clearly articulated for each operational or regulatory activity.
EXPAND: Full disclosure enables transparency and user trust.
REFLECT: Data is only used for purposes strictly necessary or explicitly consented to by the user.

Casino Service Operation: Opening, managing, and maintaining user accounts; conducting gaming activities; facilitating transactions; and providing customer support.
Regulatory Compliance: Fulfilling KYC, AML, age verification, and responsible gaming monitoring per Canadian and global legal obligations.
Service Improvement: Analyzing usage data for functionality, user experience optimization, and product development.
Marketing & Communications: With user consent, providing promotional updates, newsletters, loyalty communications, and bonus offers relevant to boho-ca.casino operations.
Fraud Prevention & Security: Detecting and addressing unauthorized access, financial fraud, abuse of promotions, and potential criminal behavior.
Analytics: Collecting statistical information regarding usage and site performance to improve content delivery and operational integrity.

Protective Clause: Data will not be processed for any purpose incompatible with those stated above unless required by law or with user consent.

Disclosure & Sharing

OBSERVE: Regulation requires users be informed when and with whom their data may be shared.
EXPAND: Data is shared strictly according to defined purposes and regional statutory obligations.
REFLECT: boho-ca.casino employs contractual and technical safeguards to ensure lawful data disclosure.

Payment Partners: Data required for deposits, withdrawals, or payment verification may be disclosed to authorized payment providers and their lawful agents, including subsidiary companies such as Libergos Limited (Cyprus).
Service Providers: IT, analytics, customer support, security, and marketing operations may necessitate data sharing with carefully vetted processors, each bound by confidential processing agreements.
Regulatory Authorities: Data may be disclosed to applicable regulatory and enforcement bodies in Canada, Curaçao, or other jurisdictions as legally required for compliance, reporting, or lawful requests.
Affiliates and Group Entities: Where applicable, data may be accessed by group subsidiaries (such as Libergos Limited) strictly for operational or compliance purposes.
Advertising Networks: With your explicit consent, some non-identifiable or aggregated data may be shared with advertising partners for campaign management.

Protective Clause: Personal data is not sold or otherwise transferred to unaffiliated third parties for their own marketing purposes. All processors and partners operate under written agreements ensuring compliance with CA and international data protection standards.

International Transfers

OBSERVE: Canadian law demands explicit notification where user data may leave the country.
EXPAND: Cross-border data transfers are limited to necessary operational and compliance activities managed under protective legal mechanisms.
REFLECT: All such transfers are subject to strong contractual and technical controls.

Countries/Regions: User data may be transferred to Curaçao (headquarters), Cyprus (payment processing), and other EEA or international jurisdictions as required to deliver casino services and fulfill regulatory obligations.
Protection Guarantees: All international transfers are governed by appropriate contractual clauses (including EU Standard Contractual Clauses), mandatory corporate rules, or equivalent safeguards to ensure your data receives an adequate level of protection.
Compliance Assurance: Data will never be transferred to a jurisdiction lacking legally mandated data protection mechanisms relevant to Canadian and EU principles.

Protective Clause: Users may request further details regarding data transfer mechanisms or obtain copies of relevant safeguards by contacting [email protected].

Data Retention

OBSERVE: Canadian and international gambling regulations define specific data retention periods.
EXPAND: boho-ca.casino has implemented tailored policies aligned with both legal and operational requirements.
REFLECT: Data is deleted or anonymized as soon as retention obligations expire.

Personal Data (KYC/Account): Retained for a maximum of 5 years from the date of account closure or the last recorded transaction to satisfy KYC, AML, and regulatory requirements.
Payment and Transactional Data: Retained for at least 5 years post-transaction to ensure legal compliance, resolve disputes, and meet financial retention statutes.
Behavioral and Analytical Data: Retained only as long as strictly necessary for product improvement or compliance, after which data is anonymized or deleted.
Cookies and Tracking Information: Retention periods are detailed in the Cookies & Tracking Technologies section. Most are deleted when no longer required for relevant site operation.
Deletion Criteria: Data is erased upon user's valid request (subject to legal retention exceptions), completion of the processing purpose, or statutory expiry.

Protective Clause: In some cases (e.g., regulatory investigations, legal claims, anti-fraud monitoring), certain data may be retained beyond the standard period where legally permissible and strictly necessary.

Your Rights

OBSERVE: Canadian and EU standards give users a broad range of data rights.
EXPAND: Full accessibility, actionable instructions, and legal caveats are presented.
REFLECT: boho-ca.casino commits to prompt and effective rights facilitation.

Right to Access: Request confirmation as to whether personal data concerning you is processed and obtain access to such data.
Right to Rectification: Request correction or completion of inaccurate or incomplete information at any time via your account or by emailing [email protected].
Right to Erasure ("Right to be Forgotten"): Request deletion of your data-subject to overriding legal or regulatory retention obligations.
Right to Restriction: Request restriction of processing in certain circumstances (e.g., contesting accuracy, lawfulness, or pending a legal claim).
Right to Object: Object to processing based on legitimate interests, particularly in cases involving direct marketing.
Right to Data Portability: Receive your data in a machine-readable format and transmit it to another data controller where processing is based on consent or contract.
Right to Withdraw Consent: You may withdraw previously given marketing or optional processing consent at any time via account settings or written request.

Procedural Note: All rights requests will be addressed within legally required timeframes. Verification of identity may be required. Some rights may be limited by legal, regulatory, or contractual obligations.

Cookies & Tracking Technologies

OBSERVE: CA law requires transparent disclosure of all site tracking mechanisms.
EXPAND: Each cookie or tracker type serves a defined technical or operational purpose.
REFLECT: Users are empowered to control or limit tracking technologies as desired.

Essential (Functional) Cookies: Session and persistent cookies necessary for core site operation, login authentication, fraud prevention, and user experience continuity. These are mandatory for casino functioning.
Analytical Cookies: Cookies deployed by boho-ca.casino or authorized third parties to collect aggregated, non-identifiable data about site usage and performance. Purpose: service improvement and reporting.
Advertising (Third-Party) Cookies: With user consent, advertising cookies from trusted partners may deliver personalized offers and campaigns. Such cookies are never used without prior opt-in.

Cookie Management

Users can accept or refuse cookies-not critical to site operation-via the cookie banner at first access or within their account settings at any time.
Most browsers allow users to manage or delete cookies via their settings. Refusing cookies may limit certain site functions.
More information about cookie use and management can be found in boho-ca.casino's Cookie Policy or by contacting support.

Legal Note: No tracking technology is deployed for unlawful or undisclosed purposes. User consent governs all optional cookie categories.

Data Security

OBSERVE: Ensuring technical and organizational safety of personal data is a legal and ethical imperative.
EXPAND: Best-in-class safeguards are in place, subject to periodic review and improvement.
REFLECT: boho-ca.casino prioritizes user data confidentiality, integrity, and availability.

SSL Encryption: All data in transit between the user and boho-ca.casino is protected using industry-grade SSL/TLS encryption protocols.
Data Storage Security: Personal data is stored on secure servers in access-controlled facilities employing physical and digital protection measures.
Access Restrictions: Processing staff access to personal data is strictly limited based on operational necessity and governed by confidentiality undertakings.
Regular Audits: Security systems and policies are reviewed and tested regularly to ensure ongoing threat protection and compliance with regulatory standards.
Staff Training: Employees receive mandatory, recurring training in privacy, data security, and responsible processing compliant with CA and international gambling standards.

Protective Clause: While robust security measures are in place, no system can guarantee absolute security. boho-ca.casino promptly informs users of any data breach as required by law and maintains protocols for immediate response and mitigation.

Complaints & Contacts

OBSERVE: A clear, accessible route for privacy complaints and queries is a legal requirement and best practice.
EXPAND: Dedicated personnel and escalation procedures facilitate user resolutions.
REFLECT: boho-ca.casino is committed to transparent handling of all data protection concerns.

Data Protection Contact: [email protected] (subject: "Data Protection")
Responsible Person: Data Protection Officer (DPO), delegated by Hollycorn N.V. in partnership with author_CA Chloe Martin - available for Canadian privacy issues.

Complaint Procedure

Initial Inquiry: Users may submit privacy concerns or requests by email. An initial response will be provided within 30 days, as required under Canadian law.
Escalation: If privacy concerns are not resolved to satisfaction, users may request escalation or review by senior compliance staff.
Regulatory Recourse: Users retain the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the competent local authority if unsatisfied with bohocasino's response.

Protective Clause: All complaints are handled confidentially and in accordance with applicable legal procedures. boho-ca.casino is fully committed to upholding user privacy rights for all Canadian users.

Updates

OBSERVE: CA law mandates clear user notification when privacy terms change.
EXPAND: Consistent update protocols promote regulatory transparency and continuous user awareness.
REFLECT: All policy changes or material updates will be promptly communicated.

Notification: Users will be notified of substantive changes by email (where provided), on-site banners, or notification messages upon login, prior to the effective date.
Effective Date of Latest Revision: January 1, 2025
Policy Access: The latest Privacy Policy will always be available at https://boho-ca.casino/privacy.html.

Legal Note: Continued use of boho-ca.casino services following any changes constitutes acceptance of the updated Privacy Policy. Users who do not agree to the amendments may discontinue site use or request account closure.